Return and Refund Policy
Damaged or faulty products
We are committed to refunding or replacing any product that is damaged, defective or delivered in incorrect quantities. Please check all products upon receipt and notify us within 5 days if you discover any products that have been damaged during transport or delivered incorrectly.
To arrange a return or replacement, please send your cancellation notice by email to info@tam-plenus.ch, preferably with photos of any damaged goods.
Right of withdrawal
You have the right to cancel an order for products. The cancellation period runs until your product has been dispatched. In order to exercise the right of withdrawal, you must inform us of this by sending your declaration of withdrawal by email to info@tam-plenus.ch. You can also let us know by telephone on +41 41 210 08 06.
Refund
Refund after receipt of the returned goods, within 14 days.
Refunds are not available for the following products: Products opened after delivery.