{"id":5159,"date":"2023-05-31T11:17:18","date_gmt":"2023-05-31T09:17:18","guid":{"rendered":"https:\/\/tam-plenus.ch\/return-and-refund-policy\/"},"modified":"2025-08-27T09:56:20","modified_gmt":"2025-08-27T07:56:20","slug":"rueckgabe-und-erstattungsrichtlinien","status":"publish","type":"page","link":"https:\/\/tam-plenus.ch\/en\/rueckgabe-und-erstattungsrichtlinien\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5159\" class=\"elementor elementor-5159 elementor-5047\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e5c97 e-flex e-con-boxed e-con e-parent\" data-id=\"f3e5c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a65e44 elementor-widget elementor-widget-heading\" data-id=\"3a65e44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db343f elementor-widget elementor-widget-text-editor\" data-id=\"0db343f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Damaged or faulty products<\/strong><\/p><p>We are committed to refunding or replacing any product that is damaged, defective or delivered in incorrect quantities. Please check all products upon receipt and notify us within 5 days if you discover any products that have been damaged during transport or delivered incorrectly.<\/p><p>To arrange a return or replacement, please send your cancellation notice by email to info@tam-plenus.ch, preferably with photos of any damaged goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f3175 elementor-widget elementor-widget-text-editor\" data-id=\"87f3175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"font-style: inherit; letter-spacing: 0.2px;\">Right of withdrawal<\/strong><\/p><p>You have the right to cancel an order for products. The cancellation period runs until your product has been dispatched. In order to exercise the right of withdrawal, you must inform us of this by sending your declaration of withdrawal by email to info@tam-plenus.ch. You can also let us know by telephone on +41 41 210 08 06.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4690f49 elementor-widget elementor-widget-text-editor\" data-id=\"4690f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"font-style: inherit; letter-spacing: 0.2px;\">Refund<\/strong><\/p>\n<p>Refund after receipt of the returned goods, within 14 days.<\/p>\n<p>Refunds are not available for the following products: Products opened after delivery.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2740cea elementor-widget elementor-widget-spacer\" data-id=\"2740cea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Damaged or faulty products We are committed to refunding or replacing any product that is damaged, defective or delivered in incorrect quantities. Please check all products upon receipt and notify us within 5 days if you discover any products that have been damaged during transport or delivered incorrectly. To arrange a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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